Google Customer Reviews

We offer our customers who want to migrate their Magento 1 license to a Magento 2 license, the transfer at a reduced price. 

You have the possibility to migrate your license directly from your Wyomind account in:
My account › Licenses & Downloads

Click on migrate to magento 2  in front of the extension and the domain you want to transfer. 

Confirm you want to migrate your license to a Magento 2 license by clicking on Confirm and checkout .

An invoice will be automatically added to your account from: 
My account › Invoices

The price of the transfer is equivalent to a 30% reduction compared to the price of the regular Magento 2 license.

You can proceed to the payment by clicking on PP .

Once the payment is done, you can go back to: 
My account › Licenses & Downloads

There you will be able to download and install your license for Magento 2. 

A license is valid for an unlimited period of time on one single Magento installation.

If you use more than one Magento installation, you will have to buy a separate license for each one.

If you run several domains on the same Magento installation, you will need only one license for all of them.

One license is valid for an unlimited period of time on one Magento installation only.  

It is possible, however, to extend or transfer your license in 2 cases: 

• If you'd like to add your testing environments to your license.
  In this case, it is possible to extend your license to an unlimited number of domains for free.
  For example mywebsite-staging.com or mywebsite-dev.com
• If you want to transfer your license to another live domain.
  In that case, the support period for your license must still be active.

To be able to use Google Customer Reviews on both your production and testing environments, follow the instructions below:

1. Download Google Customer Reviews.
   (see FAQ: Extensions download).
2. Install Google Customer Reviews on your production environment.
   (see FAQ: Extensions installation)
3. Activate the license.
   (see FAQ: Extensions activation).
4. From your Magento admin panel, enter your current Activation Key in:
   syStem › CONFIGuration › WYOMING › YOUR EXTENSION 
5. Save your configuration.

Now that you can use Google Customer Reviews on your production environment, repeat the same steps as above on your testing environments.

The only difference this time: a notification will appear in your Magento admin. 

You will be given a choice between:

1. buy a new license now
2. add this domain to my license
   

Click on Add this domain to my license.

A transfer request will then be sent to our team within an hour.

Once the request is taken care of, you will receive a confirmation email.

If your transfer request is accepted, you can use Google Customer Reviews on both environments at the same time.

In order to download Google Customer Reviews, log into your Wyomind account:

1. Go to:
   my account › Licenses & downloads 
2. Click on the  icon next to Google Customer Reviews.
   

   

   A new window opens.

3. Choose the version of Google Customer Reviews.
   You will be able to choose the most recent version of Google Customer Reviews (for both Magento 1 and Magento 2).
   

   

4. Click on  .

Your download can start.

When purchasing an extension from wyomind.com, you benefit from a lifetime upgrade. You can at any time download the latest version of the extension directly from your account. 

To upgrade Google Customer Reviews, follow the steps below:

1. Go to:
   my account › Licenses & Downloads
2. Click on  next to Google Customer Reviews.
3. Choose the latest version of Google Customer Reviews (for Magento 1 and Magento 2).
4. Click on download .
5. Install the new version of Google Customer Reviews to update your Magento admin. 

To uninstall Google Customer Reviews, go on its zip folder and open it.

You will find a shell file (such as: yourextension-uninstall.sh) that you must execute on both your server and Magento root directory.

Once the uninstallation is over, refresh your cache and enable the compiler back again (if you use it).

Before installing Google Customer Reviews, you’ll have to:

• Backup your Magento installation in:
  system › tools › backups
• Disable the compiler in your Magento admin panel if it’s not already disabled:
  system › tools › COMPILATIONS
• Refresh your cache in:
  system › select cache type › actions › refresh › submit

Now you can install Google Customer Reviews:

1. Download Google Customer Reviews (zip file) from:
   my account › my downloads
   Refer to FAQ here: Extensions download
2. Once Google Customer Reviews is downloaded, open the folder and unzip it.
3. Copy the content of the unzip folder and paste all files and directories in your Magento root directory (the folder content can vary according to the extension but it generally includes app, lib and skin folders).
   

   

4. Once your installation is complete, don't forget to enable the compiler back (if it was already enabled before the installation) and run compilation process.
5. Refresh your cache, logout from your admin panel and log back in right after.
   
   

Next step is to activate your license, to do so, click here: Extension activation

Once Google Customer Reviews is installed, you have to activate the license: 

1. Go to your Magento admin panel. A message pops up at the top of the page.
   

   

   If the message doesn't appear then you must check that:
   

   Wyomind's License Manager has not been removed from your installation.
   Wyomind's License Manager is enabled in: app/etc/modules/Wyomind_Licensemanager.xml
   The HTML output for Wyomind_Licensemanager and/or Adminhtml_Notification are not disabled in your system under:  system  

   configuration › advanced › advanced

2. Copy your activation key.
   
   You can find your activation key in 2 different places:
   - In the confirmation email that you received after purchasing Google Customer Reviews
   - In your Wyomind account:MY ACcount › My downloads, select Google Customer Reviews and click on  . A new page opens where you'll find your activation key (see below).

   

3. In your Magento admin go to:
   SysteM › Configuration › Wyomind › Your extension
   
   Paste the activation key in the Activation Key field and choose between the automatic (yes) or the manual (no) activation method:
   - By choosing Yes, the connection to Wyomind license server will be automatic. 
   - By choosing No, you will have to log on to Wyomind license server yourself.
   
   

   

4. Save the configuration.
5. Clear your caches. 
6. A message appears at the top of your admin panel: Activate it now!  Click on that link.
   

   

7. Copy and paste the license code in the License code field from your admin or simply click on  Activate now! 

   

   

8. Finally, refresh your cache, log out and log back in straight after, to complete the installation.

To activate the license of an extension that includes other modules, you’ll have to repeat the steps described above for each extension, using the corresponding activation keys (each module has its own activation key).

With Google Customer Reviews you can choose the badge position on your web store.

By default, the badge will float in the bottom right corner of the customer's browser.

You can change it to the bottom left corner or choose a specific position.

For more info, check user guide: Badge settings

To use the Google Customer Reviews extension with One Page Checkout from IWD, you need to edit the following file:
app/design/frontend/default/layout/googlecustomerreviews.xml

By replacing all the:
checkout_onepage_success

With:
onepagecheckout_index_success

If neither the badge nor the pop-up window for opt-in module are visible, it means that the extension has not been installed correctly.

To solve this issue, use the testing and debugging tools in the extension settings.

For more information check our user guide:
Testing and debugging tools (for developers only)

If a 404 code is returned when checking the call to the Google library in the developers' tools of your browser, it means that there are one or more of the issues below:

• the id of the Google Merchant account is not the good one.
  Find your ID in your Google Merchant Center account below your company's name (Merchant ID: your ID) as displayed below:

• the Google account is not configured to accept reviews :
  Create and configure your Google Customer Reviews account

• the Google account has not been claimed :
  Claim your business on Google

If your site crashes and gives this error message after uploading all files to the correct folders:

Fatal error: Class 'Wyomind_Notificationmanager_Model_Resource_Setup' not found in includes/src/Mage_Core_Model_Resource_Setup.php on line 234

It probably comes from installing an extension while the compiler is still enabled.

Important note:

• If the compilation is enabled on your website, disable it first before installing any extension from: 
  System › Tools › Compilation
  After installation re-run the compilation process and re-enable the compiler.
• Before installing any extension, it's advisable to backup your Magento installation.

Here is how to disable the Magento compiler:

1. Edit the following file: includes/config.php and add a # before the 2 following lines:
   

   define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');​

   to get:

   #define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');#define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

2. Then go back to your website admin and re-run the compilation process.

If you're getting a white page using the extension, you should enable the error reporting in order to display the error. You can do that from index.php.