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Dans le cadre de notreService d'assistance et de mise à niveau, nous fournissons une assistance aux propriétaires de licences, y compris des conseils, une aide à la configuration et à l'installation des extensions, un diagnostic et une analyse des problèmes potentiels, et toute question relative aux extensions.
Nous améliorons et mettons à jour en permanence nos extensions afin d'offrir aux détenteurs de licences les meilleures fonctionnalités tout au long du cycle de vie de vos projets. Ces améliorations font partie de notre service d'assistance et de mise à niveau.
* Les acheteurs avant le 1er janvier 2023 peuvent toujours accéder à l'ancienne version des extensions, y compris les correctifs de sécurité et les corrections de bugs.
Chez Wyomind, la notion de support est indissociable de l'extension que vous achetez sur notre site. Notre équipe, composée de développeurs et de spécialistes certifiés Magento, vous offre un support exceptionnel et répond à toutes vos questions en un temps record. Voilà pourquoi ce support ne peut être fourni sans un coût.
Toute personne ayant acheté un de nos produits bénéficie automatiquement d'une assistance technique de qualité de 12 mois comprise avec le module suffisants pour mener à bien un projet.
Une fois la période de 12 mois terminée, aucun support sur l'utilisation ou la configuration des extensions ne peut être offert. Cela dit, si vous avez encore des questions, vous pouvez alors souscrire à un nouveau plan de Support & Upgrade et étendre votre période directement depuis votre compte Wyomind.
Les tarifs du Support varient de 95€ à 185€ pour 12 mois (soit environ 7,90€ à 15,40€/mois).
Si votre période de Support est arrivée à son terme mais que vous avez toujours besoin de notre équipe pour vous aider dans votre projet, vous pouvez facilement renouveler votre plan de Support depuis votre compte client Wyomind.
Pour renouveler votre support, allez dans :
My account › Support
Vous pouvez désormais cliquer sur Buy Now pour étendre votre période de Support.
Vous pouvez aussi renouveler votre période de Support directement lorsque vous créez un ticket depuis :
My account › Support
Toute personne ayant acheté un de nos produits bénéficie automatiquement d'une assistance technique de 12 mois comprise avec le module.
Pour envoyer une demande de support, allez dans :
mon compte › support › créer un ticket
Veuillez inclure dans votre ticket un maximum de détails concernant le problème dont vous faites face (screenshots via des liens, paramètres, étapes etc..) afin que nous puissions vous aider au mieux.
C'est également à cet endroit que vous pourrez retrouver l'historique de vos tickets et consulter le statut de vos derniers tickets et si ce dernier contient une réponse de notre équipe.
Notez que dans le cas où votre période de Support est expirée mais que le problème s'avère être un bug ou un dysfonctionnement, votre message sera transféré à notre équipe de Support.
KGC Shop
Magento native layered navigation is very limited in customization, and you often should write custom code to customize it. on the contrary, Advanced Layered Navigation by Wyomind allows you to easily customize each block and filter it's content and options, even if you are not familiar with code.
KGC Shop
Elasticsearch Suite is an easy and powerful tool to implement Autocomplete search based on elasticsearch engine and custom Layered navigation to fit your needs. Depending on your theme, you will have to make some customization, in the search bar code block.
Assa
extension is good and working as expected for custom good feeds or data sync with external system
Workmanstore
The Wyomind module we use has been a great addition to our Magento store. It's well-built, easy to implement, and performs flawlessly. The support team is highly responsive and professional, ensuring any questions are quickly addressed. Highly recommended!
David
We use the plugin generally to extract product information from Magento usually as feeds. It is very useful and easy to use. Also very fast.
Snefru
my experience is 2 website on same machine, the first website; 4.000 products (Configurable and Simple) second 110.000 products (Simple products) in any case, it can manage both. Time for sync proliant G8 dual Xeon 32gb ram dedicaded. 4.000 products: about 3 minutes. If you have already update images is a dream machine. 100.000 products: not easy to config, time to execute 4/5 hours. be carefull to Elasticsearch issues, if it fail the process looping and you have to work for let it run flawless. you need a good skill in Magento and Linux system, moving thry logs and fixes. the support is ok.
Fernando
I bought the extension Mass Product Import & Update as I needed to import products to my website daily from a feed that a large distributor provides me. The support was impeccable and the extension does exactly what it sets out to do.
CeCe
We use this plugin with several projects in Magento 2 and Magento 1. The website visitor gets a very fast and well structured autocomplete result overview. The search works on products, categories and CMS pages and it has still a very fast indexation, even with several thousands products. Apart from that you can define a configuration specific to each store view. We also appreciate the very fast and professional customer support.
Vincenzo Russo
Il modulo di Google Shopping è davvero Unico, si interfaccia alla grande con magento 2 ed è di facile utilizzo. Consiglio tale prodotto a tutti quelli che cercano un feed dati davvero personalizzato e prestante. Grazie wyomind, siete fortissimi
Richard
Very easy to use. This plugin has improve our conversion rate by 4%. The code is clean and the support is great. I would strongly recommend this plugin
Peter T
Wyomind order export tool is working great for our website. we are using wyomind extensions more than 5 years for different websites. The order export tool extension have amazing functionality and meet your requirements. The Order export extension gave us access to all the order data we needed along with very flexible custom attributes. The choice of data delivery by a number of different methods and timed schedules was also very useful. Requests to Wyomind were responded to quickly and efficiently. solid and totally versatile piece of software absolutely useful for your M2 store.
Samuel
Un plugin simple, efficace et en plus gratuit. Avec en plus un service client pertinent qui vous accompagne malgré la gratuité du produit, chapeau bas messieurs !
Fabio
We were looking for a tool that could allow us to handle stock updates and new product imports, witout creating mess with the magento 2 installations. This tool from wyomind, although not super immediate to configure, has done the job, also thanks to the super assistance by their support team
BILL
I am using Wyomind extensions for 4 years now. Since 2018 and i am tottaly satisfied. Especially i use the Wyomind_Massproductimport and it makes our life much easier. Before we have to upload products manually. This is not possible nowadays, and the extension makes our life much easier. You have a lot of control and you can assign almost every possible parameter to import the products as you wish. The most important is after sale support. You will recieve answer within 24 hours. Professional team, knows exactly how to solve problems, and treat a customer. Definitely top star for the extension and the team! Thank you.
Paul S
Being able to export all the orders into a CSV file is pretty essential for the way our business works, we can easily pass this information to our accountant. The 2 things I love about this plugin the most is the support and the flexibility. Having the ability to build my own own profile to export the exact data I need is really good, they provide you with all the info needed to do this. It's also possible to add data from other 3rd party plugins, you can do this using PHP staright within the admin, that makes this plugin super powerful. Previously I was using a similar plugin from another company with Magento 1, it was good but unfortunately the support was not available. Wyomind will go above and beyond to make sure the plugin works as advertised, keep up the good work guys!
Raizer96
The msi stock inventory extension is really perfect for my necessity of show a custom message on my front end product page, very good the support of Wyomind very professional, fast and always available for help and suggest.
Peter Herman
The Wyomind Elastic Search module was a great addition with speed and good results. Appreciated by our customers on the site.
Steve Smith
We have integrated pickup at store on our website and it is working awesome. and the support them from wyomind is also very quick in support. It's worth the time and money spent in integrating it into our store
Nicolas
Ce module est excellent pour mes exports comptable et tracking. Je l'utilise aussi pour du dropshiping. Le support est au top ! Ne pas hésiter.
Muhammad
Rich in features but a bit complicated. It is need some technical knowledge to deal with it. Very helpful customer service team (they even provide technical support and assistance after the end of the technical support period). Thank Wyomind Team